Finnair Phone Numbers and Emails

Toll-Free Number:

  • (877) 757-7143
    US only

Customer Service:

  • +3 589 818 0800
    Finland
  • +3 581 080 0400
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Finnair Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Finnair is 8777577143. 82% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Finnair may ask you for the following information to identify you as a customer: first and last name or customer id.

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How to Contact Finnair?

Most Popular Number:

(877) 757-7143
US only
Total calls: 604 Issues resolved: 10 Last call: Jul 19, 2024

Finnair provides distinctive Finnair phone numbers for the convenience of its customers. Customers can receive Finnair customer service by dialing the toll-free number 1-877-757-7143. This phone number is available 24 hours a day, seven days a week, for customers who are in the US. Another Finnair contact number that New York customers can use to contact the support team is 1-929-474-6049. For customers from Los Angeles, the contact number to get the help team is 1-323-694-7646. Many other Finnair contact numbers vary from location to location in the US.
Similarly, there are different numbers of customers from other nations. For instance, if you are from Finland, it’s best to dial 3-589-818-0800 and 3-581-080-0400. This is to ensure customers can contact the respective support team without having to experience a long wait period.

There are many channels to contact Finnair USA for the necessary assistance. There is a Finnair contact number 24 hours for customers in the USA who might need help with some problems anytime. At the same time, Finnair customer service numbers are available but for limited hours. For example, for New York and Los Angeles customers, the scheduled hours start at 8:00 AM and end at 8:00 PM EST, Monday through Friday. On weekends, the hours vary and range between 8:00 AM and 6:00 PM EST. To get a clear idea of the business hours, visit the official website and check out the scheduled hours. Another way to receive Finnair 24-hour customer service is to initiate a chat with Sisu - the company’s chatbot. You can find this Finnair contact method in the lower right corner of the screen.

Reaching out to Finnair customer service through their website is easy. Begin by visiting the company’s official website and choosing your location. Once you do so, you will be directed to the home page. Head to the Help and Contacts to discover resources to contact the support team. If you want to help yourself, review the list of curated FAQs to assist customers. The next option is to start the chat with an expert. The website is also a reservoir of several Finnair phone numbers. You can choose the number that best helps you and talk to customer service. Another alternative is to fill out the contact forms that align with your concern. There are separate forms for baggage, special assistance, feedback and claims, and so on.

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Contact Information

Finnair Website:

Finnair Help Center:

Corporate Office Address:

Finnair
Tietotie 9
Vantaa, Uusimaa 01053
Finland

Finnair Rating Based on 28 Reviews

Rating details

1.9
more details
Customer service
Diversity of Products or Services
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is Finnair's Customer Service?

Lashone Hep
Lashone Hep
Feels Disappointed | Mar 04, 2024

Did not receive a call back from a customer service manager as promised.
As a Gold Aadvantage member they offer neither one checked bag nor a seat assignment as advertised. Seeking a refund and will never book them again.

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Laela Lob
Laela Lob
Feels Disappointed | Feb 07, 2024

Your chat does not answer any question

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Gaby Hyq
Gaby Hyq
Feels Disappointed | Jul 23, 2023

Customer Representative did not have any idea about the status of my baggage

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Lelia Vob
Lelia Vob
Feels Disappointed | Nov 04, 2022

My suitcase was opened and fine black dust sprayed on to my clothes and medicine bottles. I arrived at my place around 9 pm on 2nd November. I opened the suitcase when I arrived at home. My suitcase was also damaged

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Summary of Finnair Customer Service Calls

733 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Finnair?

Request for Information Question:

  • “To check flight to Delhi”
  • “Question about my connection”
  • “Bag question”

Return/ Replace Question:

  • “Flight change request”
  • “Return monay”
  • “Change flight”

Product/ Service Question:

  • “Hotel and food voucher”
  • “Food in flight order”
  • “Connection missed due to flight delay”

Activation/ Cancellation Question:

  • “Canceling tickets”
  • “Rebook canceled flight”
  • “Cancel flight”

Refund Question:

  • “Refund”
  • “Refunds”

Staff Question:

  • “Service dog”
  • “Customer service”
  • “I never got a call from a manager”

Shipping and Delivery Question:

  • “To book my dog in hold, a large suitcase and a package fortimorrow flight toLisbon on Finnair”
  • “I miss my fligt the Bus ticket i bought was two hours before departure then the bus did arrived on time and they don,t received any message of cancellation.”
  • “Having a suitcase shipped with our flight”

Payments and Charges Question:

  • “Baggage charges”

Cards Question:

  • “Credit card not working online”

Other Question:

  • “Flights”
  • “Name on my ticket is spelled wrong”
  • “Fly madrid”

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